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Consumers

A Consumer is a user who can ONLY use agents — they have no access to /org.

Consumer vs Account​

AccountConsumer
Logs into /org?✅❌
Talks to agents in Chat?❌ (Accounts are admin-only)✅
Created internally only?✅ — invitation flowOptional: there's also a public registration form

Two ways consumers are created​

  1. Internally — same email-activation flow as Accounts. After clicking the link they're redirected to / (the chat surface), not /org. Creating a Consumer this way requires the consumer Write role (see Roles).
  2. Public registration form — consumers can sign themselves up via the register form on /, but only when outside registration is enabled (the outsideRegistration switch — globally in System for first-party, or per-tenant on a partner contract). When disabled, the form and the "Sign up" link are not reachable.

Assigning Spaces to a Consumer​

Once a consumer exists, you assign which AI Spaces they have access to. This is how you control which agents a given consumer can use — agents live inside Spaces, so granting Space access grants access to that Space's agents.

If you need a consumer to have access to agents in multiple Spaces, assign them to all the relevant Spaces.

  • AI Spaces — the boundary that gates a Consumer's agent access.
  • Agents — what the Consumer actually interacts with.
  • Chat — the user-facing surface where Consumers actually interact.