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6. Verify in the Chat

Your code is deployed. Now open the Chat and talk to your agent. To do that you need a Consumer record (chat user) with access to the Space your Agent lives in.

You can now check if your setup and connection to the sandbox is correct. You have to be registered as a Consumer, with the Space the Agent lives in assigned to you.

6.1 Hop to /org: create a Consumer and assign your Space​

A Consumer is the chat-only user. They never see /org. Use a Consumer (not your admin account) to log in to the Chat and verify the agent.

  1. Open Consumers from the sidebar (1), then click Create (2):

    Consumer management page with Consumers (1) and Create (2) highlighted

  2. Enter the Consumer's email and click Create. An activation email is sent:

    Create Consumer form with Email field and Create button

  3. Open the Consumer's edit page and assign the Space you created (1). Then click Assign (2):

    Consumer Details page with Consumer Spaces table (1) and Assign button (2) highlighted

Space access is the only filter for which Agents a Consumer sees in the Chat — if a Consumer has access to the Space, they see every Agent inside it.

6.2 Activate and sign in to the Chat​

  1. Go to https://<sandbox-domain>.ai.

  2. Sign up using the form:

    Chat Sign Up form — email, gender, first/last name, date of birth, password

  3. Navigate to your e-mail and activate your account.

  4. Sign in with your credentials.

NOTE: The "Sign In" button will remain inactive if you simply copy and paste your email and password. To activate it, follow these steps:

  1. Enter or paste your email address.
  2. Enter or paste your password.
  3. Delete one character from your email address and then retype it.

After completing these steps, the "Sign In" button will become clickable and active.

6.3 Enter the OTP code​

  1. Enter the OTP code sent to your email:

    OTP entry — Enter the 6 digits, Sign In button

  2. You're now logged in!

6.4 Pick your Space and Agent, then chat​

Pick a Space, then pick the Agent inside it:

Hi Nia Kostadinova — Pick a Space, Please pick an agent — Chat with translate-agent

You can now chat with your agent:

Chat with translate-agent — Bulgarian-to-English translation conversation

If you get an error like "Insufficient credits", contact our team and ask for credits, then wait 5 minutes and try again.

Next: 7. Debug →